Grievance Redressal — दृष्टि (Drishti)
Published in accordance with the Digital Personal Data Protection Act, 2023 and applicable Information Technology Rules.
Effective date: 10 September 2026
Grievance Officer
Shashi Patel, Proprietor
Grievance Officer, Fostron
18, Vrajvas Society, College Road, Nadiad, Gujarat, India
Email: contact@fostron.in
Phone: +91 90333 32878
Hours: Monday–Saturday, 10:00–18:00 IST
What you can raise
Anything about how we handle personal data; a request to access, correct or delete your data; withdrawal of consent; a complaint about a business page hosted by us; a complaint about content, impersonation or misuse; or any other concern about the service.
You do not need a Drishti account to raise a grievance. If you left feedback at a business and want it removed, contact us with the business name and approximate date.
What to include
Your name and contact details; the nature of the grievance; the business concerned, if applicable; and any supporting information.
Our commitment
| Stage | Timeline |
|---|---|
| Acknowledgement | Within 48 hours |
| Resolution | Within 30 days |
| Urgent matters — impersonation, unlawful content, safety | Reviewed within 24 hours; a page may be suspended immediately |
If you are not satisfied
You may escalate to the Data Protection Board of India, or to any other authority with jurisdiction.