Verified by Drishti
Every customer asked. Nothing filtered.
When a shop shows a Drishti rating, it is the average of what every customer said — not the average of the ones who were invited to say it.
What the mark promises
- Every customer who scans sees the same thing, in the same order.
- The option to leave a public Google review is never hidden from somebody about to complain.
- A rating is only published once it rests on at least ten answers.
- Numbers are counted, never estimated or generated.
What it rules out
- Showing the review link only to happy customers.
- Asking how you felt first, and deciding what to offer you next.
- Delaying or burying the public option after a low rating.
- A merchant setting that turns any of this on.
This is not a policy we intend to follow. It is a rule the software is built around, and an automated check refuses to ship a version that breaks it.
Why it matters
Filtering customers before asking for a review is called review gating. It is against Google’s own policy, and it makes every rating it produces meaningless — a shop with three unhappy customers and a filter looks identical to a shop with none.
It is also common. If you are comparing feedback tools, the question worth asking is whether the review step can ever depend on the rating. With Drishti it cannot, and this page exists so that a merchant can point at the answer.